Stephanie Nashawaty, chief customer innovation officer, SAP North America, and Lisa Dalesandro DiChristofer, head of North America Industry Advisory Practice, SAP
Techies love jargon. Artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), the Internet of Things (IoT), and cloud—these terms, regularly employed in the information technology (IT) world—were typically not that well understood outside the IT context. But 2020 changed all that.
The pandemic turned the entire “technopedia” into a catalog of solutions that would keep families and friends connected, students learning, businesses running, economies moving, and health care professionals caring for their patients. In a matter …
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