Posted on

Phishing Tests Are Necessary. But They Don’t Need to Be Evil.

Although phishing tests can be helpful to protect users, using questionable tactics has the potential for harming relationships between a company and its employees. The authors suggest that managers avoid this damage by employing phishing tests with three criteria: Test teams, not individuals; don’t embarrass anyone; and gamify and reward.

Last December, the website hosting company GoDaddy.com sent 500 employees an email offering a $650 holiday bonus. Unfortunately, the bonus emails were not sent in appreciation for their record year, as indicated by the email — it was a phishing test. Those who clicked the link were rewarded, not with a …

Read More

Posted on

How to Reinvent Your Organization In the Middle of a Crisis

“They expect me to perform miracles and I haven’t even caught my breath yet,” a senior executive told me as she held her head in her hands. We were talking about how she should lead her organization after the Covid-19 pandemic. She knew she would face intense pressure to deliver a turnaround in performance.
Thinking about it felt overwhelming, especially since she was already exhausted from dealing with the first, acute phase of the crisis. Could she switch from focusing on urgent, operational issues to more strategic opportunities? How well could she cope with the aftermath of the crisis — …

Read More

Posted on

Harness These Tech Innovations to Drive Your Business Forward in 2021 – SPONSOR CONTENT FROM SAP

Stephanie Nashawaty, chief customer innovation officer, SAP North America, and Lisa Dalesandro DiChristofer, head of North America Industry Advisory Practice, SAP
Techies love jargon. Artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), the Internet of Things (IoT), and cloud—these terms, regularly employed in the information technology (IT) world—were typically not that well understood outside the IT context. But 2020 changed all that.
The pandemic turned the entire “technopedia” into a catalog of solutions that would keep families and friends connected, students learning, businesses running, economies moving, and health care professionals caring for their patients. In a matter …

Read More