July 9, 2021
You’ve heard the old adage a happy customer is a loyal customer. But does this remain true today? With so many options available, consumer loyalty is changing. Local business owners must adapt their strategies in order to create a seamless customer experience.
In fact a recent McKinsey and Company report found that nearly 75% of consumers tried a new shopping behavior during the pandemic, and most intend to continue beyond the crisis.
Incorporating customer satisfaction as a goal in your marketing strategy is a must! Customer satisfaction can take on a variety of aspects based on your business. It …
