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Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong

Your unions say that for years, Southwest has been too focused on investors and hasn’t invested enough in the operation. What’s your response to that criticism?I’ve been asked a lot […]




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FAA Outage Highlights Fragility of the Aviation System

Tens of thousands of flights were delayed or canceled around Christmas when frigid weather and storms made travel treacherous. But the weather was mostly fine on Wednesday morning when flights […]




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Southwest’s Meltdown Could Cost It Up to $825 Million

The meltdown that forced Southwest Airlines to cancel more than 16,700 holiday flights could cost the carrier between $725 million and $825 million, the airline said in a filing on […]




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The Choreography on the Ground That Puts Meals in the Sky

Millions of people got on planes between Christmas and New Year’s — braving bad weather, armrest hogs and an epic Southwest Airlines meltdown.Frustration is often a part of flying during […]




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Southwest CEO Bob Jordan Faces a Giant Crisis, 10 Months Into the Job

The question that will loom over the company for a long time is why Southwest’s system broke down while those of other large airlines held up relatively well. Analysts say […]




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As China Drops Travel Rules, Wariness Rises Over its Covid Outbreak

For the past three years, China largely shut its borders and kept its people home, retreating from the global engagement that was the foundation for its rise.As the country now […]




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Southwest’s Canceled Flights Draw Federal Scrutiny

ATLANTA — Federal scrutiny is growing. The chief executive is apologizing to customers.And as the meltdown at Southwest Airlines, one of the worst that industry observers have seen in decades, […]




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Airlines Need New Planes, but the Supply Chain Has Other Ideas

Supply chain problems hamper Boeing and Airbus as they try to fulfill a spate of orders from carriers seeking to expand and rejuvenate their fleets. Read More




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Airlines Cash In as Flexible Work Changes Travel Patterns

Untethered from desks, passengers are flying more often and in different ways. Carriers expect the new habits to endure, despite economic uncertainty. Read More




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How Finnair’s Huge Bet on Faster Flights to Asia Suddenly Came Undone

When Russia closed its airspace, it upended the decades-long strategy for making Finland a European travel hub to and from the East. Read More