Working in customer support often means navigating disjointed tools to find data and solve issues. However, many of these actions are routine and repeatable, making them ideal candidates for automation. […]
Zendesk
Trending topics and news from the Zendesk category
Back to news homeDaily Crunch: Truth Social says federal grand jury probe could block its planned SPAC merger
To get a roundup of TechCrunch’s biggest and most important stories delivered to your inbox every day at 3 p.m. PDT, subscribe here. Hello, friends! I’m back from being OOTO […]
After several bruising months, industry analysts see Zendesk sale as pressure release
When Zendesk announced it had been acquired by a consortium of private equity firms on Friday for $10.2 billion, it seemed a sudden and jarring end for a company that […]
The ruling against Juuling?
Hello and welcome back to Week in Review, your one-stop spot for the biggest stories from the week. Greg Kumparak is off enjoying the beginning of summer and has entrusted […]
Daily Crunch: Months after rejecting a $17B bid, Zendesk sells to private equity group for $10.2B
To get a roundup of TechCrunch’s biggest and most important stories delivered to your inbox every day at 3 p.m. PDT, subscribe here. Hey, folks, and welcome to the Friday […]
The new unicorn litmus test
Hello from America, where we are digesting some pretty big news. Given the portent and weight of what’s going on today, it may feel a bit weird to sit down […]
Zendesk’s final selling price is a warning shot for unicorns
Zendesk this morning agreed to sell itself to an investor consortium for $10.2 billion in cash, or $77.50 per share. The deal comes months after the U.S. software company declined […]
Zendesk punished by investors after vowing to remain independent
The Zendesk ownership saga took several new turns this week, with an external investor, Jana Partners, agitating against the company, a review of its strategic options coming to a close, […]
Why it’s so hard to market enterprise AI/ML products and what to do about it
Mike Tong Contributor Mike Tong has over a decade of experience leading GTM strategy and operations for tech and data companies as part of McKinsey TMT, AtSpoke, Splunk and the […]
Zendesk terminates $4.1B SurveyMonkey acquisition after its own investors reject deal
Zendesk announced today that it was walking away from the proposed $4.1 billion deal to buy Momentive, the owners of SurveyMonkey, after stockholders rejected the deal. The announcement comes just […]