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How Pilot convinced Index Ventures to think long-term about margins

On a recently recorded (and soon-to-be published) episode of the Found podcast, an entrepreneur told my co-host and me that he sees a broad swath of the venture capitalists out […]




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4 ways to make DEI a key component of customer service and culture

Joyce Lee Contributor As Alorica’s chief culture officer, Joyce Lee oversees the development and execution of programs, activities and events that keep 100,000+ employees engaged and inspired. Truly effective customer […]




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‘No code’ tool maker, Heyflow, nabs $6M to fix your customer conversions

Heyflow, a Hamburg, Germany-based startup touting ‘no code’ tools for easily building interactive “clickflows” to boost customer conversions, has bagged a $6 million seed. The round was led by Project […]




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Optimove raises $75M growth investment to manage customer-led journeys at scale

When businesses can connect more personally with their customers, those customers in turn are more loyal. However, as consumer behavior changes, especially as it did over the past 18 months, […]




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Research: How to Position a Luxury Brand as Sustainable

A 2018 global survey by Accenture Strategy of 30,000 consumers in 35 countries indicated that nearly two-thirds of them (62%) find brands with high ethical values attractive.   That’s potentially a […]




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White-label SaaS shipping startup Outvio closes $3M round led by Change Ventures

Outvio, an Estonian startup that provides a white-label SaaS fulfillment solution for medium-sized and large online retailers in Spain and Estonia, has closed a $3 million early-stage financing round led […]







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3 critical lessons I learned while scaling RingCentral’s customer support team

Shaun Spivak Contributor Shaun Spivak is the senior director of Global Customer Support at RingCentral, a global leader in communication and call center software provider. There are many things I […]







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Breinify announces $11M seed to bring data science to the marketing team

Breinify is a startup working to apply data science to personalization, and do it in a way that makes it accessible to non-technical marketing employees to build more meaningful customer […]